Here's my detailed skill set:

I started my journey in the optical industry at 18 as a receptionist for Sterling Optical. Over the past 20 years, I've embraced every role, from receptionist and optician to optometric technician, office manager, operations manager, biller, and tech support. I've worked with industry professionals to help realize their visions with training guides and technical manuals for ABO certification and more!

Billing assistance:

• 20 years of Billing Eyemed, VSP, Spectera, Superior Vision, Davis Vision, MES and more!
• Track down any denials, mistakes, or missed billing by letting me sift through your aging insurance reports.
• Help with billing Medically Necessary contact lens plans.
• Calling insurances to trouble shoot any unusual claims.

General Admin Tasks:

• Proficient with Microsoft Office, Adobe Creative Suite, and all relevant programs.
• Having spent most of my optical experience as a manager, I have a strong understanding of how a practice functions. I am able to add insight from a corporate and private optician's perspective.
• Data entry and all time consuming tasks.

Social Media management and content creation:

• Save hours of time without having to create weekly content posts, stories, and hashtags.
• Keep your social media on topic with eye facts, and tailored content to suit your business and aesthetic.
• Stay engaged with your audience and never miss a patient message or reply!

Blogs + Patient Communication:

• Create blogs or monthly news letters to keep your patients informed about their eye health.
• Respond to reviews with a positive, professional face.
• Act as a mediator to patient complaints to help provide the most effective resolution.
• Help create marketing assets and campaigns to bring in more patients.

Rep Communication:

• Communicate and obtain marketing resources from frame reps and vendors to help market your services.
• Schedule appointments and communication so you don't have to.

Website assistance:

• Communicate with your website provider to apply changes, improve your SEO, or act as your project manager for creation and building.
• Create custom graphics upon request.

Graphic Design:

• Looking to create a custom informational packet for your patients? Let's talk!
• Marketing flier and hand out creation.
• Technical guide and manual creation for training your staff.

Project management:

• Self motivated to help you with any projects you can think of to help grow your practice!